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The Source for hotel industry news since 1998

News | Jobs | Real Estate | Resources | Suppliers | Technology | Events | Trends

Vol. 12: Issue 29 2010-07-21

INSIDE VIEW

Leveraging Your Most Important Asset by Dr. Rick Garlick, Senior Consulting Dctr, Maritz Employee Measurement Group

Southwest Airlines is the only airline that has consistently been profitable in an industry that is losing money. It targets a distinct customer segment and a distinct experience. Whenever I give talks and mention Southwest, I usually get someone who will raise their hand and say, 'I hate that airline'. ...more

Train Your Reservations Sales Team To Offer More Than 'Website Inventory Search Support' - By Doug Kennedy

As anyone who takes reservations inquiries for your hotel can tell you, the majority of today’s first time callers have visited the website prior to calling. Many are even online while they are actually on the phone. ...more

Sales Leadership Tips for Hotel Managers - By Daniel Edward Craig

In the battle for market share, hotel managers with a background in sales have a distinct advantage. For managers who worked their way up through other departments, keeping the sales team productive and motivated can be a daunting task. Here are a few tips for ensuring your property is sales driven from the top down. ...more

Food & Beverage - How to Make Discounts Work For You, Not Against - By Ken Burgin

A hotel's discount offer caught my attention: 'Book now and get a voucher to the value of 5% of your party spend.' ...more

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FEATURED SITE

National Retail Federation
The National Retail Federation is the world's largest retail trade association, with membership that comprises all retail formats and channels of distribution including department, specialty, discount, catalog, Internet, independent stores, chain restaurants, drug stores and grocery stores as well as the industry's key trading partners of retail goods and services.
...more

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FEATURED SUPPLIER

Hospitality International

Through its five national brands, Hospitality International, Inc. has been offering inexpensive franchise and business development opportunities to hotel owners and developers of economy to mid level hotels since 1982.
...more

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FEATURED MAGAZINE

Target Marketing Target Marketing covers all direct response media, including direct mail, telemarketing, space advertising, the Web and direct response TV. Readers get insight into such subjects as using databases and lists effectively, acquiring new customers, upselling and cross-selling existing customers, fulfillment strategies and more.

Geographic Eligibility: USA
more info


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ENVIRONMENT

Water-themed H2hotel Flows with Eco-hip Design, Emphasis on Local Elements - By Glenn Hasek

The July 4 holiday weekend turned out to be a good time to open for the new water-themed h2hotel in California’s Northern Sonoma Wine Country. The four-story, 36-room hotel sold out - a good sign for the owners of the $19 million property. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

From Recession to Recovery: A Focus on Higher Productivity, New Partnerships, Cost Competitiveness

As Corporate Travel Rebounds, Business Travelers Are Booking Smarter

Travelocity Poll Reveals More Than Half of Travelers Share Vacation Information on Social Media Sites

Secret to Becoming the Best Caribbean Hotel - By Madigan Pratt

European Tourism in 2010 - Trends & Prospects (Q2/2010)

Do Your Hotel Staff Know the Score? - By Caroline Cooper

Engaging the Hyper-Interactive Traveler Using Web 2.0 and Social Media: Hotelier’s Best Practices Guide - By Max Starkov and Mariana Mechoso Safer

What I Have Learned About the Gaming Industry in the Last Two Months - By John Hendrie

London Hoteliers on Track to Achieve Double-digit RevPAR Growth in 2010

Orbitz Ready to Deliver Highly Customised Private Label Solutions

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UPCOMING INDUSTRY EVENTS

Council of Hotel and Restaurant Trainers
2010-07-24
CHART's 80th Semi-annual Hospitality Training Conference

International Council on Hotel, Restaurant and Institutional Education
2010-07-28
2010 International CHRIE Annual Summer Conference & Marketplace

International Council on Hotel, Restaurant & Institutional Education
2010-07-28
2010 International CHRIE Annual Summer Conference & Marketplace

Terrapinn
2010-08-10
Real Estate Investment World Australia 2010

CGS GROUP
2010-08-11
LAHGE-LATIN AMERICA HOSPITALITY & GAMING EXPO

CGS GROUP
2010-08-11
PERU GAMING SHOW 2010

ACTE
2010-08-25
Expanding Economies: Next Steps for Asia-Pacific’s Business Travel Professionals

Paragon Conventions
2010-08-27
ICPM 2010 - International Course on Pain Medicine

World Leisure Organization
2010-08-28
World Leisure Congress

Diversified Events Hong Kong LLC
2010-09-07
Restaurant & Bar Hong Kong

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FEATURED BOOK

Hotel and Motel Management and Operations
For the first course in hotel operations and management, this book provides information on every facet and department of the hotel. Operation of a property management system is discussed, and sample reports for students are provided. The operation of restaurant point of sales system is also discussed, with related sample reports included.
...more

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 .  INSIDE VIEW

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 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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